Swann SWNVK-460KH2-US NVK-460 Wi-Fi Security Kit (White)

What customers say about Swann SWNVK-460KH2-US NVK-460 Wi-Fi Security Kit (White)?

1. 20 of 20 people found the following review helpful

   
   Works as advertised, June 22, 2015

   By 

   Rising Hope –

   Verified Buy(What’s this?)

   This review is from: Swann SWNVK-460KH2-US NVK-460 Wi-Fi Security Kit (White) (Electronics)

   Hello
   I don’t write many reviews, but occasionally I run into a product that just works. I’ve used swann products (a hardwired system) before (maybe three years ago) and was impressed by their stability, but not their ease of use or ease of installation. I’ve been an engineer for quite sometime, and with my previous system I needed that experience, I finally got it up and running but it was a challenge, especially the remote monitoring with smartphones and browsers that were remote and not local to the system. But once I got it up, the system was rock solid and did what it was supposed to, usually recovering from power outages or internet outages without user intervention.
   So when the need for another system came up, I naturally looked at swann, except now I needed wireless cameras with all the capabilities of the hardwired system. I finally settled on the 460 system above, now I was prepared to jump through several hoops to not only get the system up and running, but also to setup the remote monitoring. Well, I am still in a state of shock, swann has apparently not been sitting on their laurels, they have redesigned not only their software but their methodology for remote access and control and so far it has worked flawlessly.
   The toughest part of the entire process was the actual physical mounting of the cameras, everything else including remote monitoring and control was childs play. Without unnecessarily going into detail, I followed the instructions to the letter and when I connected to what swann calls their NVR, the cameras were already online, no adjustments, no settings, when the NVR came up both of the cameras were active and transmitting. I have to admit I was impressed, but the best was yet to come. So now I’m ready to setup remote smartphone monitoring and I just knew this was going to be time consuming and challenging, requiring all my years of experience as an engineer to get it just right. Well the truth is that it took me longer to download the app then it did to get it setup. Following the instruction, I was viewing both cameras through my smartphone in minutes, so I thought well that’s just fantastic, but I am on my local wireless network, so I disconnected from the wireless network and was now getting data from my wireless provider, opened the app and both cameras were there, very, very impressive.
   It’s only been a couple of days, but it’s worked fantastic so far and the office I’m monitoring is in a different state. If anything changes, I’ll update this review, but so far, I am impressed. installation conditions: this is a small installation, covering not more than 1000 sq, feet, it is completely indoors, the cameras and the nvr are separated by a standard interior office wall (meaning wood, drywall and paint)

   UPDATE: 12/2/15
   The system is still stable and still working as advertised, could not question for more.

   UPDATE – 12/8/15
   This is not the system to buy if you may want to add another camera in the future. I had to spend an hour on the phone waiting for Swann,… can you say caller no. 23, to find out what cameras are compatible with my system. BTW, Swann wireless systems do not do PTZ. So they told me I could order the 470 camera to work with my system. What they did not tell me is that in order to get this camera to sync up with the other two, I would have to physically wire all the cameras to my router simultaneously in order for them to sync up with the NVR. This is a huge pain, as my other cameras have been mounted on the ceiling for months, now I have to dismount them in order to add another camera. Swann you really need to fix this. I’ll update this review, when I’ve dismounted the other cameras and seen how they sync up with the new camera and the NVR

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2. 15 of 17 people found the following review helpful

   
   The website has nothing useful at all as to this product, April 23, 2015

   By 

   Jane K –

   This review is from: Swann SWNVK-460KH2-US NVK-460 Wi-Fi Security Kit (White) (Electronics)

   The hardware is acceptable. The instructions and documentation are dreadful. Went to the website for more information. The website has nothing useful at all as to this product. The on-line chat function doesn’t work, the search function for the website doesn’t work. There are no user manuals on line. You have to call support and wait on hold for ever. Once you reach a person they are OK to deal with. This unit is advertised as being expandable to 4 cameras. Excellent luck with that. There are no instructions available anywhere as to how to add a camera. The only way you can find out what camera will work with the system is to read questions questioned by other poor slobs who bought the system and can’t find out either. Got two more identical cameras and, couldn’t install them. Had to call tech support again. They promised to email me written instructions. The original two cameras and DVR work fine once you get it set up. Very irritating that all these problems could be solved by simply providing adequate instructions and a halfway decent support section on the Swann website.

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3. 7 of 7 people found the following review helpful

   
   LIKE IT!!!, July 16, 2015

   By 

   M. Connelly (Ohio) –
   
     

   This review is from: Swann SWNVK-460KH2-US NVK-460 Wi-Fi Security Kit (White) (Electronics)

   Like it so much I have bought this set and added 2 more cameras to max out to 4. This was for my handicapped sons place. Yesterday my work vehicle was broken into (not really, it was unlocked, but still…) and gone thru and about $30 in change and about $50 in cash was stolen. Some meth head friend of my next door neighbors most likely (but I can’t prove anything). Feeling violated, here I am and just ordered another setup for my own home/business.

   I had a terrible camera with my sons, return to Swann was timeconsuming, but painless on the phone. Swann paid for return shipping of the defective camera and in about 10 days I had a new camera, all on Swanns dime! Cost me nothing but a small amount of aggravation but in the grand scheme of things, this product gets 5 starts AND a return (verified) customer!!!

   The pic is a still of the motion notification email that gets sent to my phone, anytime motion is detected (the cops were at the incorrect house, FYI).

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